GetTicketReply【获取指定工单的所有回复信息】¶
获取指定工单的所有回复信息:可根据工单ID来获得指定工单的所有回复信息。 如果不指定工单ID,则会返回错误信息。
Request Parameters
Parameter name | Type | Description | Required |
---|---|---|---|
action | String | API 标识符 | Yes |
ticket_id | String | 工单ID | Yes |
Response Elements
Name | Type | Description |
---|---|---|
message | String | 执行结果信息 |
code | Integer | HTTP Resonpe响应状态码 |
data | Array | JSON 格式的指定工单信息,每项参数可见下面 Data Item |
Data Item
Name | Type | Description |
---|---|---|
description | String | 回复的内容 |
num | Integer | 所有回复数 |
ticket_id | String | 工单ID |
user_name | String | 回复人 |
id | String | 该回复ID |
opened | String | 回复时间 |
Example
Example Request:
Request Headers:
POST /api/ HTTP/1.1
Origin: https://console.plcloud.com
X-CSRFToken: 6An6xEuOJqW6dVDtlgzZr6FqgkSbJmqp
Content-Type: application/json
JSON Data:
{
"action": "TicketReply",
"ticket_id": "tkr-ah5znu11"
}
Example Response:
{
"message": "成功",
"code": 200,
"data": [
{
"description": "hello",
"num": 3,
"ticket_id": "tkr-ah5znu11",
"user_name": "joe@lei.com",
"id": "tkr-31a11wic",
"opened": "2015-02-11 16:36:50"
},
{
"description": "hi",
"num": 3,
"ticket_id": "tkr-ah5znu11",
"user_name": "joe@lei.com",
"id": "tkr-6kx8z0ac",
"opened": "2015-02-11 16:40:18"
},
{
"description": "test",
"num": 3,
"ticket_id": "tkr-ah5znu11",
"user_name": "joe@lei.com",
"id": "tkr-f4160dns",
"opened": "2015-02-11 16:55:42"
}
]
}